The SCOR® Model

(Definition) The SCOR® model is a process reference model developed and endorsed by non-profit corporation, the Supply Chain Council (SCC), as the cross-industry standard diagnostic tool for supply chain management.

  • SCOR process model does not apply to all business processes, only to those involved in the supply chain as the chain extends two tiers in both directions from the company at the core.

  • The main focus of the model is on the chain’s management process:
    • Plan
    • Source
    • Make
    • Deliver
    • Return

    These processes, which are not traditional functional areas or departments – exists within the member firms of the chain. All the processes are carried out by the central triad of chain members.

    The members at each end of the chain perform only two processes:

    • The supplier’s supplier handles only delivery and returns.
    • The customer’s customer manages only sourcing and returns.
  • SCOR® Applications:
SCOR (10.0) Apply to following activities: SCOR (10.0) Does not apply to following activities:
All customer interaction from order entry through paid invoice. Sales and marketing (defined as demand generation).
All product transactions (defined as physical materials & services), including equipment, spare parts, bulk product, and software, among others. Research & technology development.
All market interactions from understanding aggregate demand through order fulfillment. Product development.
Some elements of post-delivery customer support (but it does include returns as fundamental process).
  • SCOR does not address the following but assumes that they exist:
    • Training
    • Quality
    • Information Technology
    • Administration (other than SCM administration)
  • The SCOR model assumes that the product has already been designed and tested for production.

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