Financial Management in Business Central

You can manage all common finance processes and information such as posting financial transactions, preparing financial statements, managing bank accounts, inventory costs, manufacturing costs, and fixed assets in Business Central. Chart of Accounts When you create a new company, you must first set up a chart of accounts and configure the posting processes. The chart Read More

Campaign Management

A campaign is any sort of activity that involves a number of contacts. It can be anything from sending out catalogue and special offers to organizing a special event. You can record contact responses to campaigns as interactions, which means that a response to a campaign becomes an interaction in Dynamics NAV, and that interaction Read More

Opportunity Management

When we say Opportunity Management in Dynamics NAV, we mean sales opportunities. Opportunity Management Setup Sales Cycle A sales cycle is: The course of time between the initial contact being made with a customer the transaction that completes the sale. A measure of the efficiency of a sales department. A breakdown of what happens in Read More


Segments are subset of contacts, based on certain criteria. In Microsoft Dynamics NAV we can make subgroups of targeted contacts by making use of the Segmentation functionality. But before we can create such segmentation, we need to check if we have sufficient information and parameters to base our segmentation on! So, the question is what Read More

Relationship Management Overview

What is Relationship Management? Is it the same as CRM? Or Is it the same as Customer Relationship Management? So, it is an important to first position what is Relationship Management in NAV. Relationship Management in NAV is more than just relations with customers: You can track companies and persons, but they do not necessarily Read More

Handling Incoming and Outgoing Payments

By default, Cash Receipt Journals are used to post incoming payments from customers and Payment Journals are used to post outgoing payments to vendors. Working with Cash Receipt Journals Open the Cash Receipt Journals. Here you can see various journals created with balancing accounts. Select one (BANK in this example) and Edit Journal. Here you Read More

Accounting and Financial Statement Basics

The Flow of Funds The flow of money or funds goes upstream from customer to producer and from producer to supplier as intermediate or final products or service are paid for. This funds flow is not linear since some upstream payments may occur long before the final good or service is even purchased. Why is Read More

Supply Chain Management Benefits

The numerous benefits of marketing supply chain management practices, systems and technologies include: Improved market knowledge. The three Vs – Increase velocity, increased visibility, and reduced variability in the flows of goods and services, funds and information. Integrated operations. Improved management of risk. Increased sustainability. Improved Market Knowledge With supply chain management in place, partners Read More

Supply Chain Management Objectives

Supply chain is more accurately viewed as a set of linked processes that take place in the extraction of materials for transformation into products or perhaps services for distribution to customers. (Definition) Supply Chain Management is the design, planning, execution, control and monitoring of supply chain activities with the objective of creating net value, building Read More